Userbot
Automate Conversations With Your Customers With An AI-Powered Chatbot!
Artificial and Human Intelligence For Customer Service
Automate Conversations With Your Customers With An AI-Powered Chatbot!
Watch all the Product Videos and Value Webinars here - https://pitchground.com/products/userbot/videos
What's The Problem?
High-end Customer Service is what the companies thrive for but to manually provide the customer support 24x7 at the same pace can be difficult when put in action.
Inserting AI-Powered Chatbot!
Artificial Intelligence is not born now, because it can be traced back to the human concept of dreams. Today we are beginning to see the first practical applications and to understand the enormous potential of a veritable revolution. Userbot is the proprietary and patented Artificial Intelligence made by humans for humans, which enables conversations between companies and people, quickly, easily, and in a personalized manner.
Now, have powerful and personalized conversations with your customers with AI-botomation!
We Bring The Solution To Your Problem!
PitchGround presents Userbot - Automate conversations with your customers with an AI-Powered Chatbot!
Userbot is not just a simple chatbot, it is the first real Artificial Intelligence that automates conversations between companies and people. Userbot is more than just a simple chatbot, it is a virtual assistant that is easy to set up and manage.
What Is Userbot and How It Will Solve Your Problems?
Userbot is an AI-based chatbot builder made by humans for humans. Increase customer satisfaction, generate more leads, cut your costs instantly, and get more insights about what your customers truly want just one click - all this, thanks to your smart chatbot!
Userbot helps you to reply to all messages quickly, easily, and in a personalized manner. It automates frequent answers and learns from answers given by human operators
What is Userbot all about?
Userbot Essential - It replies to customers as if it were you by helping your customers quickly, with real and intelligent responses, will change your day.
Artificial Intelligence - Userbot learns from your customers’ questions and grows with you. Userbot will only forward new and unrecognized questions to the operator and learns from the operator’s answers. Learning today to improve tomorrow!
AI Training - Increases automation and improves efficiency. Provide more and more responses by training the artificial intelligence to manage any question.
Clear Responses - Chats become simple intelligent conversations, with clear and precise responses.
24/7 Service - You’re never ‘out of office’ for anyone. You’re there 24 hours a day, 7 days a week.
Live Chat - Support your customers 24/7 and eliminate waiting times thanks to automated conversations. Use the Userbot webchat and customize it for integration on your website.
Satisfied Customers - Thanks to Userbot, there will be significantly more smiling faces among your customers. Make sure your customers get the right answer at the right time.
Responds to Everything and Replies to Everyone - With Userbot, all the questions receive immediate replies: your customers are supported around the clock, saving you time and resources.
Mobile-Friendly - Works on both, desktop and as well as mobile browsers.
By Improving the Responses, You Win New Customers - Thanks to the wide range of possibilities offered by Userbot, you can start a new conversation at the right time, with the right message. This is a new opportunity for you to win new customers and increase the number of potential customers for your products or services.
Customer Service - Designed to guarantee rapid Customer Service 24/7, it ensures you save time and resources from day one.
Help Desk - Used to simplify internal communication among company employees, it guarantees immediate and efficient support.
Lead Generation - You will have numerous opportunities every day to win new profiled customers by offering your services and products at the right time.
Integrations and APIs - Userbot rocks anywhere. Connect all the applications you love. Web, Mobile, Facebook, Slack, and many more: several integration opportunities!
Marketing Automation - Guide your customers with a funnel of conversations. Increase the conversion rate and achieve your targets.
Create Customized Conversation Flows - Don’t stop with just greeting your customers, but offer the support they need automatically. Design the conversations for a customer who interacts with your bot and create a truly engaging chat experience.
Results Monitoring - Keep an eye on your AI and assess the performance of your conversations and improve your full customer experience.
Conversation Management - All the requests in a single platform. Communicate in real-time with all your customers and offer them the help they need quickly and efficiently.
Single Management Panel - You will have access to a single intuitive management panel from which you can monitor user activity, forward questions to operators and control all conversation flows
Bot + AI - Build your bot visually based on Artificial Intelligence, without writing any code.
Welcome Message - Userbot allows to display an automatic welcome message to engage users.
Human Handoff - You can decide how and when to hand off the bot to a human, thanks to advanced rules.
Time Management - You can choose your team’s office hours and automate the out-of-hours messages.
Teamwork - Add your team to Userbot to manage the conversations in combo with the AI.
Customized Web Chat Widget - It is possible to customize the web-chat widget in order to adapt to every brand and website! Simply going into Integrations -> Web Chat -> Customize Web Chat, you can change the webchat color, profile image, position, remove the Userbot branding, edit the privacy policy or enable and disable the login feature on the chat.
Timetable Schedule - With this feature, the user can choose, on a convenient calendar, the days and times for the presence of their live agents, if available. In this way, the bot can act differently during the time that they’re away. This feature is accessible on the Options -> Timetable Schedule page.
Advanced Analytics - With this feature, the users can choose the time range to view the KPIs, and also they can view the most frequently requested interactions (Top Intents) and groups of interactions. (Top Groups)
Agency Panel - The Agency Panel is the perfect way for an Agency to manage its bots and clients in a simple and convenient way, using their own branded dashboard for their clients. The Agency users can:
- Create Multiple Bots
- Access, Analyse, Manage, and Train the Bots
- Manage customers and their agents
- Assign bots to customers
- Customize the dashboard brand
- AI Training Intents
- What is an Intent? - In the AI Training feature, an intent is a single answer trained, which can be associated with multiple questions.
Just a Simple Copy and Paste - You can install your Bot on the different platforms in next to no time. Integration takes just a few clicks and your Bot is ready to go.
How To Use Userbot?
1. Instant Installation - It takes 1 minute to install the Userbot Essential.
You don’t need any technical expertise to install Userbot: just a simple copy and paste to enjoy Userbot's potential.
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Check out the detailed FAQs guide tab here - https://pitchground.com/products/userbot/faq
Have a Userbot related Query for the Founder? Leave it here and you will hear from them within 24-48 hours - https://pitchground.com/products/userbot/community
Grab Your Userbot Code Now!
We would love to hear your feedback about Userbot. You can drop your after-purchase review here - https://pitchground.com/products/userbot/reviews
Userbot Links
Userbot - $97 Plan A
- 1 Agent
- Unlimited Chats (fair usage agreement of 2,000 chats per hour)
- Unlimited Chat History
- Unlimited Bots
- Bot Flows
- AI Training with 50 Intents (answers) per Bot
- Slack Integration
- Facebook Integration
- Chat Rating
- Email Support
- Customized Web Chat Widget
- Timetable Schedule
- Advanced Analytics
- Unlimited Stackable Plan. Each Stacking Plan Adds +1 Agent to the User’s Account
- 60 Days Refund Policy
Userbot - $245 Agency Plan B
- Agency Account with 10 Sub-Accounts to resell to clients
- Each Sub Account will have the following features - 1 Agent (10 agents total per agency plan, can be distributed any way)
- AI Training with 100 Intents (answers) per Bot
- Customizable Dashboard Logo
- All Features of $97 Plan A
- Unlimited Stackable Plan. Each Stacking Plan Adds +10 Sub-Accounts to the User’s Agency Account
- 60 Days Refund Policy
Userbot - $479 Unlimited Agency Plan C
- Agency Account with 25 Sub-Accounts to resell to clients
- Each Sub Account will have the following features - 1 Agent (25 agents total per agency plan, can be distributed any way)
- AI Training with Unlimited Intents (answers) per Bot
- Customizable Dashboard Logo
- All Features of $97 Plan A
- Unlimited Stackable Plan. Each Stacking Plan Adds +25 Sub-Accounts to the User’s Agency Account
- 60 Days Refund Policy
Reviews
2.7 out of 5 Stars
4 Reviews
ndan masree
I amazed by this tools
Pros
It’s like have a superboost Manychat for my website
Easy to understand
Many integration
Cons
I want more tips and use case
Cannot use in whatsapp
Cannot use on instagram
Alex Player
Nice, bit broken.
Pros
Looks nice
AI is a bonus
Clean Ui
Cons
Broken.
Many locked features
No supprort
Taiff
Interesting at first, but then reality sinks in
Pros
Interesting AI deep learning for a more natural interaction
Can deploy multiple bots
Idea is promising
Cons
Too expensive
No integration to appointment booking
Customer response is quite terse. :(
DM
Be careful with this deal, as there are issues redeeming it at the moment.
Pros
Relatively easy to use flows
A lot of integrations
AI training is interesting
Cons
Can't redeem code
Click and drag between messages can be finicky
Support is quite lacklustre
Frequently Asked Questions
Support URL - support@userbot.ai
Knowledgebase URL - https://docs.userbot.ai
Public Roadmap - https://user.bot/roadmap
Facebook group URL - https://facebook.com/groups/userbotai/
Q: What is Userbot?
Userbot is a smart chatbot builder, developed on a cloud platform based on proprietary and patented Artificial Intelligence technologies able to automate business processes, such as Customer Service, Internal Help Desk, and Lead Generation.
The heart of the technology is based on the most advanced research in the field of Natural Language Processing and Deep Learning, which enables the chatbot to recognize natural language and learn through deep learning.
When Userbot receives a message, it recognizes the meaning, understands the context, and collects information such as the user's intent and sentiment. When the AI does not know the answer, Userbot turns the question over to the human operator, who enters the chat and answers the user directly. In this way, the AI learns the response data from the human operator and next time is able to respond autonomously.
Q: Where is the company based?
Userbot's operational headquarters are located in Milan in Via Copernico 38. Userbot's registered office is in Via Vincenzo Monti 79/2 - 20145 Milan. Our team works mainly remotely and from every corner of the world, our main focus is to provide the best customer experience to our users and we can do it from everywhere!
Q: What languages do you support?
We currently support 3 languages: Italian, English, and French.
Q: How AI works for chat builders?
In Userbot, research and development of new algorithms are focused both on finding new, fast, and reliable solutions for our customers, and optimizing the overall AI pipeline. The AI pipeline is composed of several neural components that can be customized by our users to fit their language domain, such as the intent classifier and the entity extractor, and each of these components is continuously under research.
To better improve the user experience, we try to provide machine learning algorithms that are able to generalize and fit the user conversational domain with just a few textual inputs from the customer. So the overall intent classification architecture is based on two neural networks: the first one is a language model that outputs the similarity between an input question (from online chat) and a training question; the second one is a neural network that is trained to map several variations of the same question to an intent.
Q: What is an Interaction?
An interaction is a functional block whose purpose is to understand the user's intent or the intention/goal of the person who is chatting. A chatbot response is associated with each interaction.
Q. What is an Intent?
In the AI Training feature, an intent is a single answer trained, which can be associated with multiple questions.
Q: How does the bot understand a user's intention?
There are different ways of capturing the user's intention: in the simplest chatbots, it happens with conditions dictated by specific words (phrase contains..) called the tagging engine.
In chatbots with a more articulated set of questions and answers, there are more semantic variations, so we use Machine Learning with a neural network that is able to map multiple variations of the same question in a single intent (the phrase is similar to…)
Q: What is a Flow?
Unlike interactions where the tagging and Machine Learning (AI) engines detect the user's intent, the conversational flow guides the user in defined paths.
Flows and interactions are fully integrable, i.e. the response of an interaction can lead to a flow, and a message from a flow can refer to an interaction.
Q: How do I train my chatbot?
You can train your chatbot by entering questions and answers in the "Training" section.
The logic is very similar to formulas of a spreadsheet: if the sentence/question contains, is similar, or corresponds exactly to a certain parameter, the chatbot can reply with a message, start a pre-built flow or transfer the conversation to an agent.
The "similar to" option is the one that allows the Userbot Artificial Intelligence to learn to recognize similar words or phrases (it is recommended to enter at least 5, i.e. hello, good morning, good evening, hey there, hey) in order to be able to independently associate those with a predefined response or action.
As the bot receives interactions with users, the AI will directly propose combinations that could be associated with a particular response. You can find them in the Training section, “Pending approval”.
Q: How can I get support to train my chatbot?
It is possible to request training directly from the "Training" section of the platform, by clicking on "Need help" you can choose to request training assistance.
Q: What kind of content can I add to my responses?
Your chatbot replies don't have to contain text only. In fact, you can also add images and GIFs (by inserting the link), you can add a button to direct the user to an external link, recall a previously set interaction or recall the intervention of a human agent.
Q: How does the analytics work?
From the Dashboard, you can access the Insights feature that allows you to check the number of messages and interactions managed over a day, a week, a month or a customized period of time (the Sandbox version has a history of only 30 days).
It is also possible to compare how many messages and conversations have been resolved independently and how many have required the intervention of a human agent, analyze the average response time to understand how long your agents take to solve a problem and how long your users interact with your chatbot.
In the Professional plan, you can also get insights about frequently asked questions (Top Intent and Top Group). You can leverage this information to produce relevant content for your marketing channels, make your product or services better based on customer inputs, and rout the competition!
Q: What happens if I delete my bot?
It is not possible to delete a bot, but you can still pause it by clicking on the bot's settings and choosing “Suspend”.
Once suspended, your bot is automatically deactivated on all the channels you’ve integrated, so it is not necessary to perform further actions such as removing the code from the site or disconnecting Facebook Messenger. It is possible to reactivate the Bot at any time by clicking on Reactivate.
Q: What can an agent do?
There are several types of agents:
Administrator: can see and edit everything in the Dashboard
Supervisor: can see and edit everything as the administrator except edit payments/billing or add agents
Operator: can only see and reply to active chats (Chat page) in the Dashboard, all the rest of the Dashboard is locked
Team Leader: can see active and past chats (Chat page) to supervise operators, all the rest of the Dashboard is locked
Analyst: can only see the metrics (Insights page), everything else in the Dashboard is locked
Trainer: can only see and edit Flows and AI Training, all the rest of the Dashboard is locked
Q: What if I have more than one agent?
You can stack more LTD codes for the same plan.
Q. What about APIs?
Public APIs are already planned and present on Userbot's public roadmap. The release is estimated for Q1 2021. Anyway, we are open to chatting with the clients to understand which kind of APIs they’re interested in, and add them to our beta program. For now, you can connect via Zapier.