Your website reflects your business. And, helping people easily understand your business by themselves will not only help you save time but also increase your productivity.
And to make this happen, you need a versatile & self-served Knowledgebase and Helpdesk Widget tool. This tool allows you to create one along with more additional features.
PitchGround presents Answerly - A platform with a CMS, Contact Form, Widgets with many more features & lets you prepare, organize, write and deliver fast on-the-spot answers for your customers.
Learn more about Answerly!
KnowledgeBase - A simple yet powerful knowledge base software built to let you prepare, organize, write and deliver fast on-the-spot answers for your customers.
Contact Page - The contact page is part of your knowledge base. It allows your customers to reach out and send you messages which you can read and respond to inside the Answerly Dashboard.
CMS & Editor - You can drag answers inside categories, create subcategories, change the order of answers, and much more. And an answer editor that supports multiple text styles and dynamic elements.
Helpdesk & Widget - Helpdesk is a widget you can install anywhere on your website. It allows your customers to search from your knowledge base, contact you, and much, much more.
Search Widget - Search is a widget you can install anywhere on your website. It allows your customers to search inside your knowledge base without leaving your website.
Notify Widget - Notify is a widget you can install anywhere on your website. You can use Notify to deliver quick and important updates about your business, cutting most support tickets in half.
What are the benefits of using Answerly?
Best Suited For -
Testimonials -
"Answerly has completely changed the way I do business. I was able to lower the number of support agents needed by using the automated solutions. These tools help reduce costs while maintaining a good customer experience." - Mina P., Business Owner
"I'm very thankful I found Answerly. Our customers have never been happier, and Answerly offers many ways to keep customers happy. It's truly and genuinely a service like no other." - Merita S., Business Owner, Dr.
"Using Answerly has saved my small business thousands in customer service costs and streamlined the process, allowing us more room to focus on expansion and product development." - Callum M., Insurance
"We put all of our customer support practices with Answerly. Since then, our store has been flourishing, and customers are more than happy to interact and help themselves with Answerly. Indeed an impressive service." - Emmanuel E., Shopify Store.
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Grab Your Answerly Code Now!
Have a related Query for the Founder? Drop them here under the Discussions tab.
We would love to hear your feedback about Answerly. You can drop your after-purchase review here - https://pitchground.com/products/answerly/reviews#tabs
12 Reviews
Amazing customer support
CSV Import (by request but it is super fast)
Multiple themes
Amazing roadmap
Easy to use
Beautiful Design
Lots of use cases for widgets
Custom CSS and JS
Amazing speed
Text editor (little basic for now)
answerly email for inbox
Multilingual Knowledge Base (not yet)
Create categories
Answers sections
Invite team
detailed Stats
Easy to embed
Support
Would have preferred a slightly more colourful dashboard, as opposed to the near-gray
Widget can be customized as per our brand in every aspect to have full fledged Whitelabel experience.
Amazing UI/UX.
Quick setup and easy to deploy.
Detailed Reports and Statistics.
Fastest loading time for widget components as well as knowledge base search.
No Live Chat Feature
No option to use custom Email Address for Inbox feature.
Some features like Notify widget are still pretty basic and can be improved.
Beautiful simple UI
Custom domain and CNAME which is big plus in my opinion
Completely whitelabel
The founder is well grounded and genuinely listens and takes action.
In my use case, I genuinely don't have any negatives to add. I try to add negatives normally to balance things out, but in this case I genuinely can't fault it. It's a tool that focuses on one thing and does it really well. It's a gem of a find in my opinion.
Quite intuitive to use. Just logging in, I immediately knew how to get started using it. The write button for creating and answering a question, the search widget settings for customizing your search feature, and so on. Great UX
It allows you to switch out the logo for your logo, the color scheme for your color scheme, and the intro text for yours. It allows a high number of customization.
You could get the emails that have been sent to you through the contact feature inside the platform. This is in addition to being able to manage chat and every other communication.
You can also see the analytics for your pages and how people are reacting to the information on your knowledge base. I’m not a numbers guy, but this looks like a really useful feature to have, especially for customer support agents.
This is minor, but I don’t like the position of the save, delete, and publish button on the write panel. I prefer seeing it at the top rather than the bottom. The expand button to the panel that lets you add other content types (images, lines, etc) was also located there.
The amount of customization offered has the potential to overwhelm a newbie. They have palette suggestions, which was helpful in that regard, but it didn’t have enough in my opinion.
While there were a lot of options for color settings, I didn’t see any to switch out the fonts. That could ensure that readability is maintained, but a selection of readable fonts could be provided for the users.
Finally, the contact page didn’t have any feature to add more fields and I think that limits it. I would also have liked a dropdown for customers to pick a category of the issue they’re contacting support for.
Great Customer Support
Multiple Tools
Easy to use
Need more features in the editor
Only one theme is available, but more themes will be available in March, happy to hear.
No private and public page features for knowledgebase
Need to add more features to their products
Amazing UI!
Easy to learn.
Awesome and responsive team.
CNAME having to contact support. While not an issue, just an extra step for the end user.
Design
Integration
Roadmap
No internationalization (yet)
Easy sign up
Useful features
Simple interface
Team features
Not as intuitive
Help materials not available or easy to find on the si
Can be branded with your own logo
Detailed reports and statistics
Quick , Easy, simple way to deploy helpdesk for your business.
No live chat support
Can't add custom fields to Email Widget
Support Email - hi@answerly.io
Knowledgebase - https://help.answerly.io/
Can I change the Knowledge base headline text?
Yes, the Knowledge base headline text can be edited directly in the Answerly dashboard. After saving the changes they will reflect on your live knowledge base.
Can I change the header background color?
Yes, you can easily change the header color through our colorpicker by picking any color you like.
Can I upload my custom company logo?
Yes, you can upload your company logo in both the Header and Footer of the knowledge base page.
How many images can I upload per answer?
Currently there is no limit on the number of images that can be uploaded in an answer.
Can the background be removed?
Yes, you can remove the backround color or image from the hero of the Knowledge base page by applying Global custom css in the Answerly dashboard.
Is there an API?
Yes there is an API for enteprise users only.
How long does it take for changes to appear on the live page?
The changes will appear in the live Knowledge base page instantly or in about 5 minutes.
Is the domain name hosted under Answerly?
Yes, the domain name is hosted under Answerly.
Can I have a custom domain name for my knowledge base?
Yes, there is an option to have a custom domain name, to do so please contact our team for the required steps.
How many answers does the Knowledge base support?
This depends on the plan you have purchased.
How many categories does the Knowledge base support?
This depends on the plan you have purchased.
Is the Knowledge base responsive?
Yes, the Knowledge base is designed to look good and be used on all devices.
Can I customize the design of the Knowledge base?
Yes, the design is completely customizable. You can edit almost every element of the Knowledge base including colors, company logo, background image etc.
What is color studio?
Color studio is a feature that allows you to change the color of the elements in the Knowledge base page individually or by using a predefined palette.
How many navigation links can I add?
You can add as many navigation links as you like, currently there is no limitation.
What kind of integrations do you have?
Currently we have integrations with Google analytics and Google tag manager and the Answerly Helpdesk Widget.
How can I use Google analytics with Answerly?
Once you save your Google tracking ID in the Answerly dashboard, you can view all the data about the Knowledge base in your Google analytics account.
How many social links can I add?
Currently you can add 7 social links, we support Facebook, Instagram, Twitter, LinkedIn, YouTube, Reddit, GitHub.
Can I remove the social media links?
Yes, the social media links can be removed from the Knowledge base.
Where can I see the contact page link?
The contact page link can be seen in the 'Contact page' page in the Answerly dashboard under the 'Contact page link' setting.
What does global css mean?
Global css means you can add custom css that will be applied on all the pages of the Knowledge base.
What is Open graph settings?
Open Graph meta tags are snippets of code that control how URLs are displayed when shared on social media.
What are SEO settings?
In the Knowledge base editor you have options to change SEO settings that include: Title, Description, Keywords.
What is a widget mode?
A widget mode is a mode for the Knowledge base, you can use it as a page or you can embed it on any page as a small interactive widget.
Can I use my own toggle icon for the knowledge base widget?
Currently you can use only the predefined icons from the dashboard, if you want us to add a custom one please contact the team.
Can i embed the knowledge base widget only on the homepage?
Yes, you have an option to embed on any page or only on some, you can easily do this by selecting the page where you want the widget to appear in the Answerly dashboard.
Can I hide the knowledge base widget from some pages?
Yes, you have an option to embed on any page or hide it for some pages, you can easily do this by selecting the page where you want the widget to appear in the Answerly dashboard.
What is Instant embed?
Instant embed is a feature that allows you to embed multiple Answerly widgets by using only one global embed code.